Terms of use
Terms of use
- General Terms and Conditions
Basic Provision
The following terms and conditions apply to all agreements you conclude with us as a supplier. Unless otherwise agreed, the inclusion of our own general terms and conditions is excluded.
A consumer in the sense of the following provisions is any natural person who concludes a legal transaction that cannot be attributed mainly to their commercial or independent professional activity. An entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
Choice of Law, Place of Performance, Venue
German law applies. For clients, this choice of law only applies insofar as it does not deprive the client of the protection granted by mandatory provisions of the law of the country where the client has their usual residence (principle of credibility).
If you are not a consumer, but a merchant, a legal entity under public law, or a special fund under public law, our headquarters is the venue and place of performance for all relations with us arising from the business relationship. The same applies if you have no general jurisdiction in Germany or the EU, as well as if your domicile or habitual residence is unknown at the time of filing the suit. The possibility of taking action in another court of jurisdiction remains unaffected.
The provisions of the United Nations Convention on Contracts for the International Sale of Goods are expressly not applicable.
Individually Designed Products
Immediately after the conclusion of the contract, you provide us with the information, texts, or data necessary for the individual design of the merchandise via the online ordering system or by email. All specifications we provide regarding file formats must be followed.
You are responsible for ensuring that you do not transmit any information whose content infringes on third-party rights (especially copyright, name rights, and trademark rights) or violates applicable laws. You expressly indemnify us against all third-party claims in this regard. This also applies to the costs of any necessary legal representation in this matter.
We do not check the accuracy of the content of the data sent. In this regard, we disclaim any liability for errors.
Conclusion of Contract
The subject of the contract is the sale of products and/or the provision of repair services.
As soon as you place the relevant product on our website, we make you a firm offer via the online shopping cart system to conclude a contract under the terms stated in the item description.
The purchase contract is concluded via the online shopping system as follows:
The products and/or repair services intended for purchase are moved to the "cart." You can select the cart using the corresponding buttons in the navigation bar and make changes there at any time.
After opening the "Order" page and entering your personal data and payment and shipping terms, you will see the order data displayed as an order summary.
If you use an instant payment system (e.g., PayPal/PayPal Express, Amazon Payments, Sofortüberweisung) as the payment method, you will be redirected either to the order summary page in our online store or to the website of the instant payment provider.
When you are directed to the respective instant payment system, please select and/or enter your data accordingly. Finally, either on the instant payment provider's website or after being redirected to our online store, the order data will be displayed as an order summary.
Before submitting the order, you have another opportunity to review or change the information on the order summary page (you can also use the "Back" button on your web browser) or to cancel the purchase.
By clicking the "Order with Payment Obligation" button to submit the order, you declare a legally binding acceptance of the order, thereby concluding the purchase contract.
You are not bound by the requests for quotations you send us. We will make a textual, binding offer (e.g., by email), which you can accept within 5 days.
The order execution and transmission of all information required for contract conclusion are partly automated by email. You must therefore ensure that the email address you provided to us is correct and that receipt of the respective emails is ensured. In particular, you must ensure that the respective emails are not blocked by a SPAM filter.
Providing Repair Services
To the extent that repair services are the subject of the contract, we are obligated to carry out the repair work resulting from the service description. We provide these services in good faith, either personally or through a third party.
You are obliged to cooperate. In particular, you must describe the defect in the device as thoroughly as possible and provide the defective device.
You bear the costs of sending the defective device.
Unless otherwise specified in the relevant quote or under the respective button, the repair, including dispatch of the device, will be carried out within 5 to 7 days of receipt of the device for repair (but only in case of advance payment after the time of your payment instruction).
If you exercise your right to terminate the contract under § 648 Paragraph 1 of the German Civil Code (BGB), we may demand a lump sum of 10% of the agreed fees if execution has not yet begun. However, this only applies to the statutory right of withdrawal if you exercise your right of withdrawal for the first time after the expiry of the withdrawal period. You bear the burden of proving that we have not incurred any costs or that we have incurred significantly lower costs.
Right of Retention, Retention of Title
You may only exercise a right of retention if it concerns claims arising from the same contractual relationship.
The goods remain our property until the purchase price is paid in full.
Warranty
The statutory warranty rights apply.
As a consumer, you are requested to check the product for completeness, visible defects, and transport damage immediately upon delivery and to inform us in writing of any complaints. Failure to comply with this request does not affect your statutory warranty claims.
Customer Information
Email address: contact@BENEVOLUX.com.
Alternative Dispute Resolution: Visit https://ec.europa.eu/odr .
Delivery Terms
The European Commission provides a platform for out-of-court dispute resolution (ODR platform), accessible
You can find the delivery terms, delivery date, and any existing delivery restrictions by clicking on the appropriate button on our website or in the respective offer.
If you are a consumer, the following is regulated by law: The risk of accidental destruction or deterioration of the goods sold during transport is only transferred to you upon delivery, regardless of whether the transport is insured. This does not apply if you have independently commissioned a transport company not mentioned by us or a person otherwise responsible for carrying out the shipment.
Information on Contract Conclusion
The technical steps involved in contract conclusion, the contract conclusion itself, and correction options are carried out in accordance with the "Conclusion of Contract" regulation in our General Terms and Conditions (Part I.).
Contract Language, Storage of Contract Text
The contract language is English.
We do not store the full text of the contract. Before submitting the order, contract data can be printed or electronically stored via the online shopping cart system using the browser’s print function. After we receive the order, the order details, legally required information on distance contracts, and General Terms and Conditions will be sent to you again by email.
All contract information will be sent to you in text form as part of a binding offer, e.g., for quotation requests outside the online shopping cart system, which you can securely print or store electronically.
http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf .
Main Features of the Product or Service
The main features of the goods and/or services can be found in the respective offer.
Security and Passwords
When you place an order on our website, the credit card number you provide is encrypted before being transmitted over the internet using Secure Socket Layer (SSL) encryption technology. This technology works best when the site is accessed using Microsoft’s Internet Explorer® or Netscape Navigator®. However, 100% security cannot be guaranteed for any data transmission over the internet or any other network. Although we make reasonable efforts to protect personal information once we receive it.
Certain parts of the site (such as member registration and our address book) may require registration and login processes where you choose a username and password (collectively, the "Password"). Passwords provided to you are the confidential property of the Company and may only be used by you for your individual use of the website (and otherwise as directed by us). You are responsible for maintaining the confidentiality of your password and for all activities that occur under your password, whether authorized by you or not. You agree to notify us immediately of any unauthorized use of your password or accounts.
Pricing and Payment Terms
The prices stated in the respective offers are total prices, including shipping costs. They include all price components, including any applicable taxes.
Shipping costs incurred are not included in the purchase price. They can be viewed by clicking on the corresponding button on our website or in the respective offer, are displayed separately during the order process, and are payable in addition unless free shipping is confirmed.
When delivering to countries outside the European Union, additional unreasonable costs may arise, such as customs duties, taxes, or transfer fees (wire transfer or exchange rate fees), which you will bear.
You will also bear the cost of money transfers in cases where delivery is made within an EU Member State but payment is initiated outside the European Union.
The available payment methods are displayed by clicking on the corresponding button on our website or listed in the respective offer.
Unless otherwise specified in the respective payment terms, payment claims arising from the concluded contract are due immediately.
Statutory Warranty
Liability for defects is governed by the "Warranty" provisions of our General Terms and Conditions (Part I).
Termination
You will find information on contract termination and termination conditions in the "Repair" section of our General Terms and Conditions (Part I) and in the separate quote.
These T&Cs and customer data have been prepared by lawyers specializing in IT law
and are continuously checked for legal compliance. Lawyers specializing in IT law guarantee the legal security of the texts and assume responsibility in case of warnings.
About us
Company Name: BENEVOLUX LLC
Address: 30 N GOULD ST 45824
Sheridan, WY 82801
CUSTOMER SUPPORT BY EMAIL AND PHONE:
📨 contact@benevolux.com
📞 +1 929-579-4822
Newsletter
The latest news and promotions are sent every week to your inbox.
##
Copyright © 2025. Template Made by BENEVOLUX.
